About Us

Salesforce Industries
Virtual Summit 2024

Where Innovation meets Experience
The Salesforce Industries Virtual Summit 2024 is an exclusive opportunity to bring your business and customers closer than ever. Designed for leaders across Financial Services, Retail & Consumer Goods, Healthcare & Life Sciences, and Manufacturing, Energy, Automotive and more, this summit showcases insights and innovations that empower you to connect with customers in new ways, speed up time to value, and drive productivity across your organization.
Discover how industry-specific solutions, powered by Customer 360, data integration, analytics, and AI-driven agents, can accelerate your digital transformation and enable you to succeed from anywhere.

Speakers

Viswanathan Anand

Grandmaster and 5 Time World Chess Champion
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Arundhathi Bhattacharya

Chairperson and CEO, Salesforce India

Jonty Rhodes

Former South African Cricketer 

Romil Agarwal

RVP Sales, Salesforce India

Dr. Deepali Pant Joshi

Author and Thought Leader

Dr Indu Bhushan

Founding Chief Executive Officer (CEO) of National Health Authority (NHA), Ayushman Bharat

Justice BN Srikrishna

Judge of the Supreme Court of India (retd.)

Dr. Hitesh Bhatt

Director - Marketing & Communications, Retailers Association of India, Editorial Director – STOrai Magazine

Mr. Shridhar H

Sr. Directory, Technology Advisory, Salesforce

Vinay Bhat

Business Leader for Manufacturing & Energy, Salesforce India

Rajkumar Ravuri

Senior Director, Manufacturing & Auto Industry Expert, Salesforce India

Ram Prasad

Director, Solution Engineering, Salesforce

Rahul Sharma

AVP & Head of Slack, Service Cloud & Platform

Aabha Lalwani

Director, Solution Engineering, Salesforce

Arthy Sankaran

Principal, Solution Engineering, Salesforce

Annapurna Vishwanathan

CIO, Cummins India

Sonali Samyal

Director, Solution Engineering, Salesforce

Sonalika Sarna

Director, Solution Engineering, Salesforce

Mithlesh Razdan

Senior Manager, Solution Engineering, Salesforce

Srishti Mittal

Director, Solution Engineering, Salesforce

Aditya Sharma

Head of Solution Engineering for Manufacturing & Energy, Salesforce India

Aswin Sundaresan

Principal, Solution Engineering, Salesforce

Prashant Bhargava

Principal, Solution Engineering, Salesforce

Abhishek Jain

Lead Solution Engineer, Salesforce

Ritesh Sharma

Senior, Account Solution Engineering, Salesforce

Aditya Naag Topalli

Program Management Director, Salesforce

Satya Sekhar Chegondi

Lead Developer Advocate, Salesforce

Vivek Abraham

Head, Gov Affairs & Public Policy - India & South Asia, Salesforce

Sahil Bakshi

Senior Manager, Information Security, Salesforce

Rakesh Malhotra

Lead AI Solution Engineer, Salesforce India

Nidhi Chechani

Solution Engineer, Salesforce India

Agenda

9:30 AM - 9:40 AM

Welcome Address

Explore how AI and automation are revolutionizing business interactions and driving growth. Discover the transformative impact of Agentforce to build and deploy autonomous AI agents, enhancing productivity and customer relationships while ensuring data security and trust.

Arundhati Bhattacharya

Chairperson and CEO, Salesforce India

9:40 AM - 10:00 AM

Strategy & Innovation: The Future Through a Chess Grandmaster's Eyes

Viswanathan Anand

Grandmaster and 5 Time World Chess Champion

Romil Agarwal

RVP Sales, Salesforce India

10:00 AM - 10:25 AM

Connect with your customers in a whole new way with Customer 360

In this session, Salesforce experts demonstrate how Salesforce Customer 360 helps you build a connected customer journey and engage your customers in a whole new way.

Sonali Samyal

Director, Solution Engineering - Financial Services at Salesforce

10:45 AM - 11:30 AM

Build a Retail Service Agent

The Agentforce quick start session is a hands-on training that teaches participants how to build their own Agentforce agents. Join this session to "Build Your First Agent"

Aditya Naag Topalli

Program Management Director, Salesforce

Satya Sekhar Chegondi

Lead Developer Advocate, Salesforce

Industry tracks

Explore Your Industry’s
Path to Success

Dive into sessions that deliver actionable insights and solutions tailored for your industry. Each breakout room features handpicked sessions designed to address specific industry challenges, optimize processes, and create connected experiences for customers.

Start: 11:30 AM
Financial
Services
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Healthcare &
Life Sciences
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Retail & Consumer
Goods
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Manufacturing
Automotive & Energy
Learn more

Financial Services Break out Track (11:30 AM - 01:30 PM)

11:30 AM - 11:50 AM
Trends shaping the Financial Services Industry implications for Market Structures and Public Policy
Dr. Deepali Pant Joshi

Author and Thought Leader

11:50 AM - 12:10 PM
Modernizing Loan Origination with Digital Lending for India
Mithlesh Razdan

Senior Manager, Solution Engineering, Salesforce

12:10 PM - 12:30 PM
Empowering Financial Wellbeing with Data & Personalization
Sonalika Sarna

Director, Solution Engineering, Salesforce

12:30 PM - 12:50 PM
Building competitive advantage in wealth management with AI
Srishti Mittal

Director, Solution Engineering, Salesforce

12:50 PM - 1:10 PM
Navigating Data Privacy & Security for Digital India
Justice BN Srikrishna

Judge of the Supreme Court of India (retd.)

Vivek Abraham

Head, Gov Affairs & Public Policy - India & South Asia, Salesforce

Sahil Bakshi

Senior Manager, Information Security, Salesforce

1:10 PM - 1:30 PM
Transforming Insurance Value Chain with AI
Abhishek Jain

Lead Solution Engineer, Salesforce

Healthcare & Life Sciences Track (11:30 AM - 01:30 PM)

11:30 AM - 12:00 PM
Healthcare innovations for an inclusive future
Ram Prasad

Director, Solution Engineering, Salesforce

Dr Indu Bhushan

Founding Chief Executive Officer (CEO) of National Health Authority (NHA), Ayushman Bharat

12:00 PM - 12:30 PM
Growing healthier relationships by delivering personalised patient experience
Aswin Sundaresan

Principal, Solution Engineering, Salesforce

12:30 PM - 1:00 PM
Empowering Pharma to connect with Patients, HCPs & HLS ecosystem
Ritesh Sharma

Senior, Account Solution Engineering, Salesforce

1:00 PM - 1:30 PM
The Intersection of Health, Sports, and AI: A Cricketer's Perspective
Jonty Rhodes

Former South African Cricketer

Rahul Sharma

AVP - Sales, Salesforce

Retail & Consumer Goods Track Agenda (11:30 AM - 01:30 PM )

11:30 AM - 11: 55 AM
Trends that will reshape Indian retail
Dr. Hitesh Bhatt

Director - Marketing & Communications, Retailers Association of India, Editorial Director – STOrai Magazine

Mr. Shridhar H

Sr. Directory, Technology Advisory, Salesforce

11:55 AM - 12: 15 PM
Reimagining the customer experience for Phygital India
Aabha Lalwani

Director, Solution Engineering, Salesforce

12:40 PM - 01:00 PM
Scale Personalisation and Loyalty in Retail with AI
Arthy Sankaran

Principal, Solution Engineering, Salesforce

01:00 PM - 01:30 PM
Strategies to Unlock Retail Distribution success in India
Prashant Bhargava

Principal, Solution Engineering, Salesforce

Manufacturing Automotive & Energy Track Agenda (11:30 AM - 01:30 PM)

11:30 AM - 11:55 AM
Trends in Indian Manufacturing – The Path to Manufacturing Superpower
Vinay Bhat

Business Leader for Manufacturing & Energy, Salesforce India

Annapurna Vishwanathan

CIO, Cummins India

11:55 AM - 12:25 PM
Revolutionizing Distribution in India: New Frontiers
Aditya Sharma

Head of Solution Engineering for Manufacturing & Energy, Salesforce India

12:25 PM - 1:05 PM
The Role of AI in Manufacturing – From Automation to Agents
Rakesh Malhotra

Lead AI Solution Engineer, Salesforce India

Nidhi Chechani

Solution Engineer, Salesforce India

1:05 PM - 1:30 PM
Delivering AI driven Intelligent service experiences & Increased Service profits for Manufacturers
Rajkumar Ravuri

Senior Director, Manufacturing & Auto Industry Expert, Salesforce India

Why you should attend

Modernize Your Business, Transform Customer Connections

Industry-Specific
Innovations

Engage in focused sessions tailored to your industry’s trends and challenges.

Unified Customer
Experiences

Transform customer engagement with personalized, data-driven insights.

Insights from Industry
Leaders

Gain perspectives from keynotes across Finance, Healthcare, Retail, and Manufacturing, along with sessions by celebrity speakers.

Hands-On
Demos

Experience the power of Agentforce and build your first AI agent!

Unlock the future of customer engagement and industry innovation with Salesforce. Join the summit and transform how you connect, deliver, and succeed.

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Event details

Salesforce Industries
Virtual Summit 2024

12th December 2024
09:30 am – 01:30 pm
Dar Es Salaam, Tanzania

Register here

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